Insights

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  • Policy

Organisations can use the development of a single policy as a way of testing customer and management appetite and commitment to co-design. Policy development, when used as a vehicle for involvement, provides a significant opportunity to build and strengthen relationships with key stakeholder groups and...

02 October, 2018

Whilst organisations must have policy so they comply with legislative and contractual requirements, clear, concise and readable policy is also critical in supporting customers and staff in a sector undergoing transformational change. Policy supports mission Customers accessing disability, mental health and aged care services are more empowered...

02 August, 2018

Traditionally marketing has been about organisations using information platforms to sell their product or service. Organisations decided what, where and how that information would be provided and a lot of it was glossy.   In the disability sector, the NDIS with its promise of individual choice and...

11 May, 2018

Across the community sector services are becoming increasing tailored to individual customers and the catch cry of ‘culture isn’t one thing - its everything’ has never been more applicable.   Whether you work in aged care, mental health or disability services this requires stronger governance, contemporary...

13 March, 2018

Western Australia has abandoned plans for a state run NDIS ending months of speculation about the operation of the National Disability Insurance Scheme in the West.  The state and Commonwealth governments have signed a new bilateral agreement that will see WA join the other states...

15 December, 2017

The use of design thinking in human service is increasingly taking hold in the aged care and disability services sectors in Australia as service providers on the NDIS journey seek to improve customer experience. Organisations are already increasingly seeking customer insights to strengthen service quality...

24 October, 2017

‘Intersectoral collaboration’ is a fine mouthful. Fortunately, it’s purpose is far more palatable than it sounds. It describes the deliberate effort to find practical on ground solutions for objectives shared across multiple sectors. This is particularly challenging when there is no new investment as well...

09 August, 2017

The NDIS is challenging the notion of partnerships and collaboration across Australia. Putting the principles of the NDIS into practice is not a short-term venture and the commercial reality of the new world is drawing lines between funders, participants and providers. The transactional nature of...

24 April, 2017

Read the latest article in Probono Australia about how comparability will be critical for the National Disability Insurance Scheme in Western Australia.   ...

09 March, 2017