Strategy

Strategic Support is a member of the prequalified consultants panel for the NDIS in WA. Expertise and experience in marketing and governance....

Organisations can use the development of a single policy as a way of testing customer and management appetite and commitment to co-design. Policy development, when used as a vehicle for involvement, provides a significant opportunity to build and strengthen relationships with key stakeholder groups and...

Whilst organisations must have policy so they comply with legislative and contractual requirements, clear, concise and readable policy is also critical in supporting customers and staff in a sector undergoing transformational change. Policy supports mission Customers accessing disability, mental health and aged care services are more empowered...

The use of design thinking in human service is increasingly taking hold in the aged care and disability services sectors in Australia as service providers on the NDIS journey seek to improve customer experience. Organisations are already increasingly seeking customer insights to strengthen service quality...

The NDIS is challenging the notion of partnerships and collaboration across Australia. Putting the principles of the NDIS into practice is not a short-term venture and the commercial reality of the new world is drawing lines between funders, participants and providers. The transactional nature of...

The transformational changes occurring in the disability sector in Australia are a rich opportunity to learn how giving away power can make organisations stronger and more sustainable. Regardless of their motivation, organisations operationalising the National Disability Insurance Scheme (NDIS) are charged with the responsibility of ensuring...

Disability service providers in WA have worked together to find solutions for some tricky situations. They have been quietly collaborative, responsive, cooperative. While they have competed for grants, projects, or block funding, they have nearly always stepped in and stepped up as a team when a...

Change management is a bit too generic to describe the processes required for organisations to actually change.  Culture shift, paradigm shift, disruption are all important but in the disability sector, change also means inclusion. ...

Equal citizenry requires more than equal access. It’s a three part process centred on the principle of equal experience: access, inclusion and participation. Access is about environments- think door widths, desk heights, way finding, tactile surfaces, ramps. Inclusion is about attitudes- think opportunities to be a part of...