Policy

Organisations can use the development of a single policy as a way of testing customer and management appetite and commitment to co-design. Policy development, when used as a vehicle for involvement, provides a significant opportunity to build and strengthen relationships with key stakeholder groups and...

Whilst organisations must have policy so they comply with legislative and contractual requirements, clear, concise and readable policy is also critical in supporting customers and staff in a sector undergoing transformational change. Policy supports mission Customers accessing disability, mental health and aged care services are more empowered...

Traditionally marketing has been about organisations using information platforms to sell their product or service. Organisations decided what, where and how that information would be provided and a lot of it was glossy.   In the disability sector, the NDIS with its promise of individual choice and...

Western Australia has abandoned plans for a state run NDIS ending months of speculation about the operation of the National Disability Insurance Scheme in the West.  The state and Commonwealth governments have signed a new bilateral agreement that will see WA join the other states...

The NDIS is challenging the notion of partnerships and collaboration across Australia. Putting the principles of the NDIS into practice is not a short-term venture and the commercial reality of the new world is drawing lines between funders, participants and providers. The transactional nature of...

Feeling powerless during times of change is an all too common experience. High level decision making and big agendas can leave organisations and individuals questioning how they can meaningfully influence government policy and get a seat at the table.  The bigger the change, the more...

The transformational changes occurring in the disability sector in Australia are a rich opportunity to learn how giving away power can make organisations stronger and more sustainable. Regardless of their motivation, organisations operationalising the National Disability Insurance Scheme (NDIS) are charged with the responsibility of ensuring...

Disability service providers in WA have worked together to find solutions for some tricky situations. They have been quietly collaborative, responsive, cooperative. While they have competed for grants, projects, or block funding, they have nearly always stepped in and stepped up as a team when a...