Marketing

Strategic Support is a member of the prequalified consultants panel for the NDIS in WA. Expertise and experience in marketing and governance....

Traditionally marketing has been about organisations using information platforms to sell their product or service. Organisations decided what, where and how that information would be provided and a lot of it was glossy.   In the disability sector, the NDIS with its promise of individual choice and...

Across the community sector services are becoming increasing tailored to individual customers and the catch cry of ‘culture isn’t one thing - its everything’ has never been more applicable.   Whether you work in aged care, mental health or disability services this requires stronger governance, contemporary...

The use of design thinking in human service is increasingly taking hold in the aged care and disability services sectors in Australia as service providers on the NDIS journey seek to improve customer experience. Organisations are already increasingly seeking customer insights to strengthen service quality...

The NDIS is challenging the notion of partnerships and collaboration across Australia. Putting the principles of the NDIS into practice is not a short-term venture and the commercial reality of the new world is drawing lines between funders, participants and providers. The transactional nature of...

Change management is a bit too generic to describe the processes required for organisations to actually change.  Culture shift, paradigm shift, disruption are all important but in the disability sector, change also means inclusion. ...

Equal citizenry requires more than equal access. It’s a three part process centred on the principle of equal experience: access, inclusion and participation. Access is about environments- think door widths, desk heights, way finding, tactile surfaces, ramps. Inclusion is about attitudes- think opportunities to be a part of...