Information design

Organisations can use the development of a single policy as a way of testing customer and management appetite and commitment to co-design. Policy development, when used as a vehicle for involvement, provides a significant opportunity to build and strengthen relationships with key stakeholder groups and...

Traditionally marketing has been about organisations using information platforms to sell their product or service. Organisations decided what, where and how that information would be provided and a lot of it was glossy.   In the disability sector, the NDIS with its promise of individual choice and...

The use of design thinking in human service is increasingly taking hold in the aged care and disability services sectors in Australia as service providers on the NDIS journey seek to improve customer experience. Organisations are already increasingly seeking customer insights to strengthen service quality...