CASE STUDY
Access & Inclusion Plans

Planning for good access and inclusion requires strong consultation and engagement with people with disability, staff, local service providers and local business. They can provider a range of data and insights from their lived experience of community inclusion. There is a series of steps to creating a sustainable, achievable and timely DAIP. These include

  • review and acquittal of expiring DAIPs
  • consultation planning
  • staff engagement and focus group
  • community consultation with people with disability
  • data collation and analysis
  • development of new DAIPs and
  • DAIP implementation planning

Client needs vary from a single combined consultation with staff and community stakeholders to random staff surveys, community engagement events and focus groups. One client needed support developing a consultation plan including its promotion, while another client needed conceptual and analytical services to collate community inputs from a range of channels, identify themes and nominate future actions for consideration as part of an implementation plan.

Yet another client asked me to examine the overall public position of the local city on the inclusion of people with disability. I examined more than 30 publications, internal reports, strategy documents, templates and forms and helped the city acquit its expiring DAIP.  I provided a report to the city that identified challenges across the city’s profile and made recommendations for improvement. As an independent facilitator, I can also provide participants with confidence that the consultation process is authentic and unbiased and create a secure environment for people to share their stories.

Whether the client has been a small council or larger city, good DAIPs are built on good consultation, processes that maximise opportunities for involvement and a commitment to high quality access and inclusion. It is of course essential that any DAIP review or development work adheres to the legislative requirements and complies with the relevant section of the Disability Services Act.

Improvements to communication, consultation and complaints processes benefit all community members. Other DAIP outcomes such as improved buildings and infrastructure and good quality information also benefit older community members, parents with prams, people with low literacy or poor vision and people from diverse cultures. Clients have combined the needs of multicultural community members into their DAIP plans to harness these benefits. There is an increasing number of local governments providing for a comprehensive and integrated approach to access and inclusion planning.

If your organisation is considering its DAIP requirements, Strategic Support provides a suite of services to support good community outcomes and legislative compliance. Email info@strategicsupport.com.au